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Systems Consultant

Basefarm is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. Basefarm was founded in 2000 and has grown steadily since then, today our team of 550+ top engineers and advisors are servicing global clients from our European offices and data centers in Norway, Sweden, The Netherlands, Germany and Austria.

We are still growing and have a fantastic opportunity for Systems Consultant to join our Service Delivery team in Stockholm.

 

The role

Our Service Delivery teams are the Allstars at helping our customers to solve problems they didn’t even know they had. They deliver day-to-day operational support and handle service requests, changes and events. The main goal is to keep the customers' IT-systems and solutions in stable operation as well as proactively developing the platforms further.

As Systems Consultant you will play a key role in delivering services that exceed our customer’s expectations and ensuring that good relationships are maintained.

 

Key areas of responsibility:

  • Delivering quality service to our customers, ensuring that their operations run as efficiently as possible
  • Proactively solving problems before they arise
  • Processing updates, changes, etc. for customer platforms
  • Application management (for example IIS, MSSQL, AD)
  • Work related to customer platform life cycle management:
    • Installations and configurations, decommissioning
    • Monitoring and tuning,
    • Various maintenance-tasks.
  • 2nd line support
  • Participate in relevant projects when required

 

Who we are looking for

An enthusiastic person who is motivated by solving complex incidents and problems. The right person for this role should be flexible and open to change. Basefarm always goes the extra mile for our customers, so having a service minded approach is necessary.

Moreover, you should have:

  • At least two years’ experience of working in the IT field supporting, customers with incidents and changes in a service desk (2nd line) or service delivery role
  • At least two years’ experience from working in a Microsoft server-based environment
  • Intermediate level of network competence (switching, routing, firewalls)
  • Good verbal and written communications skills in both Swedish and English
  • Experience of PowerShell scripting and the ambition to learn more

It is advantageous (but not essential) if you have:

  • Experience from application management
  • Knowledge of ITIL
  • Knowledge / experience of Cloud (AWS/Assure)
  • Knowledge / experience of DevOps

 We believe the successful candidate should be:

  • interested and driven to learn new technology and keep your knowledge up-to-date
  • proactive and take initiative
  • structured in their work
  • motivated by responsibility and able to perform well, even under pressure
  • good at building relationships with clients and colleagues

 

What we can offer in return

Basefarm is born and raised in the Nordics and IT is in our DNA. The foundation of the company is very much the same since the beginning; a customer centric, transparent, honest company with a flat organization.

We focus on training and continual learning, whilst giving you opportunity to progress when you are ready. Perhaps you would like to become a Technical Account Manager, or work with our Infrastructure our Cloud departments. We offer you the platform to advance your career and the opportunity to work in a positive and stimulating environment where passion is rewarded.

Basefarm has been certified as a ‘Great Place to Work’ which is something we take very seriously; our staff are after all our biggest asset! We are a friendly bunch of nerds who like to work hard but also enjoy everything we do.

What else? For an insight into life at Basefarm check out our Instagram account @ Basefarm.

 

Interested?

Click on the apply button to send us your application, interviews will be ongoing.

For more information about the role please contact Nicklas Insulander on Nicklas.Insulander@basefarm.com.

 

Type of employment: Full time, permanent.

Location: Stockholm.

Responsible recruiter

Nicklas Insulander

nicklas.insulander@basefarm.com

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