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Operations Technician

 Basefarm is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. Basefarm was founded in 2000 and has grown steadily since then, today our team of 550+ top engineers and advisors are servicing global clients from our European offices and data centers in Norway, Sweden, The Netherlands, Germany and Austria.

We are still growing and have a fantastic opportunity for two Operations Center Technicians to join our team in Stockholm.

 

The role

Our Operations Center is at the heart of everything happening in Basefarm. You will have the opportunity to work directly with Basefarm’s customers and build your IT career, and your future from the ground up. 

In this role you will perform activities in application management for our customers and the main task is to handle the daily operations of all systems, both internal and external.

 

Key areas of responsibility:

  • Work proactively to monitor internal systems and respond to tickets according to the relevant service level agreement.
  • Be the first point of contact for Basefarm customers.
  • Support customers in the implementation of system changes, upgrades and implementations.
  • Work with application solutions and webservers on different platforms.
  • Troubleshooting: performing analysis and giving suggestions on solutions.
  • Work with monitoring and maintenance of systems, e.g. archive and clean up etc.

 

Who we are looking for

A technically minded person who is service orientated, cooperative and curios about problem solving. It is important that you can work closely with our customers but also with other departments within Basefarm so being able to build relationships is important.

Moreover, the successful candidate should:

  • Have at least 1 -2 years of relevant work experience.
  • Have experience of working in a service desk function (Network Operations Center or second line rather than end user first line support).
  • Be comfortable in a server environment, (Linux/Unix and/or Windows) and have good knowledge of both.
  • Have good knowledge of back-up systems and how script works.
  • Be fluent in both Swedish and English, with good communication skills in both.

It’s advantageous (but not necessary) if you have:

  • Experience of hosting applications, e.g. Java-related applications.
  • Programming experience.
  • Experience and/or knowledge of Cloud (AWS/Azure).
  • Experience within Infrastructure (e.g. network, storage, etc.).
  • ITIL knowledge.

 

What we can offer in return

Basefarm is born and raised in the Nordics and IT is in our DNA. The foundation of the company is very much the same since the beginning; a customer centric, transparent, honest company with a flat organization.

We focus on training and continual learning, whilst giving you opportunity to progress when you are ready. Perhaps you would like to become a Technical Account Manager, work with our Infrastructure department or even become a Cloud Architect. We offer you the platform to advance your career and the opportunity to work in a positive and stimulating environment where passion is rewarded.

Basefarm has been certified as a ‘Great Place to Work’ which is something we take very seriously; our staff are after all our biggest asset! We are a friendly bunch of nerds who like to work hard but also enjoy everything we do.

What else? For an insight into life at Basefarm check out our Instagram account @ Basefarm.

 

Interested?

To apply please send your application online using the 'apply' button. Interviews will be ongoing.

For more information about the role please contact Lotta Pettersson: lotta.pettersson@basefarm.com.

 

Type of employment: Full time, permanent.

Location: Stockholm

 

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