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System Consultant / Senior System Consultant

Are you motivated by technical challenges and teamwork? Would like to assist our customers to achieve their digital ambitions, through enabling and securing their online presence? Then a technical position in the Service Delivery part of Basefarm might be the one for you!

Basefarm has been a successful company since the start. We grow our business year by year and we increase our staff of employees regularly and according to new customer contracts. We have a strong culture where commitment and openness are key values. We invest in skill development and training. Basefarm is also highly ranked among companies in the Great Place to Work annual listing.

Basefarm is a leading hosting provider for mission critical business applications. We provide advanced technology solutions, high-end cloud services, application management, and colocation from our six datacenters in Europe. Basefarm offers a fun and stimulating environment among highly skilled colleagues who all share a passion for IT. Our employees are our greatest asset and our culture is characterized by a strong team spirit where every individual has an important role in creating and delivering the right solution to our customers.

 

Tasks and responsibilities

Service Delivery works with services. Our job is to deliver high quality in delivery but also being a business partner transforming business needs into technical solutions that would benefit our customers. We strive for a high degree of customer satisfaction and working in Service Delivery means that you will be in a key role delivering “absence of trouble” for customers. We always try to learn and improve and that is a key element of service management in Basefarm.

You will work with development and maintenance of your clients’ technical platforms. You will spend most of your time working hands-on with technical tasks: solving incidents, tuning monitoring, installing and configuring OS and applications. Furthermore, you will plan, coordinate and execute changes for our customers. Basefarm provides a variety of technical solutions from global suppliers of products.

You can also be the primary technical contact for one or more of Basefarm’s customers and a natural discussion partner on technical matters. You will ensure that Basefarm has the necessary technical solutions in place to deliver on our commitments and effectively support the customers’ business. You will proactively suggest improvements to the customers’ solutions and advise the customers on future solutions to meet their business needs. You will participate in customer meetings (monthly operational meetings together with Service Manager and ad-hoc meetings). 

We are looking for people with different level of experience with minimum qualifications:

  • 3 years of experience from IT operations
  • Good knowledge of leading server operating systems (Microsoft Windows or Linux / RHEL) and virtualization technologies
  • Basic IT infrastructure knowledge
  • Experience from application management is a plus
  • Good verbal and written communications skills in both Norwegian and English
  • Experience from client facing role
  • Skills to coordinate a range of technical deliveries to customers
  • Knowledge of ITIL

We are looking for people who are

  • intrigued by solving technical problems
  • proactive and take initiative
  • structured
  • motivated by responsibility and able to perform well, even under pressure
  • service minded, positive but dare to say no when necessary
  • good at building relationships with clients and colleagues
  • go the extra mile to make sure that we deliver to our customers
  • interest and drive to learn new technology and keep your knowledge up-to-date

In Basefarm you will be a part of a positive working environment with co-workers who are genuinely interested in technology and have professional pride and integrity. You get the freedom and chance to form both yourself and the company; something that makes us in Basefarm proud employees. We offer good pension and insurance scheme and the possibility to develop yourself further. We are also social group of people with outside work activity groups and events ranging from:  cage ball, indoor hockey, running, cycling, climbing, LAN Party, Darts and Beer to name some.

Does some of this sounds interesting for you? Send us an application with your qualifications and some of your thoughts on how you might fit into the Basefarm family.

 

We are a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation Big Data, cloud computing and information security into one service offering. Our delivery model covers everything from idea to cable: we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. Founded in 2000 in the Nordics we are today a team of Europe’s top 500 engineers and advisors, working in Norway, Sweden, The Netherlands, Germany and Austria.

Responsible recruiter

Mari Kristine Warlo Melsom

mari.warlo.melsom@basefarm.com

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